FREQUENTLY ASKED QUESTIONS.
Please help us by opening and inspecting your shipment within five days of delivery. Do not file a claim with the shipper; we will do so on your behalf. Take photos of the damage to the Quad® Grill and both the inside and outside of the packaging. Send an email with your photos and a message to firstname.lastname@example.org. We will replace the part damaged in shipping at no cost to you.
Yes, the Quad Grill comes with a lifetime warranty. Please read our warranty information for more information.
The Quad Grill is designed and manufactured in the U.S.A. We proudly call Atlanta, Georgia our home.
Yes, but we recommend using a cover. It will prevent the Quad Grill frame and lid from becoming saturated with water. Carbon-steel cookware – including the grate – will rust quickly if left exposed to the elements. We recommend storing your grate and other cookware indoors. For more information, check out our Quad Care Guidelines.
The QuadGrate, wok, and paella pan are all carbon steel. Like good cast iron cookware, carbon steel cookware requires seasoning. These are shipped pre-coated in cooking oil to prevent rusting. To begin seasoning your cookware: Wash the item with hot water and a small amount of dish soap. Heat the cookware to thoroughly dry it and open the tiny pores in the metal. Remove from heat and apply a thin layer of cooking oil with a paper towel. Reheat for about ten minutes, burning the oil onto the surface. Remove from heat and reapply oil. Repeat until no black residue appears on the paper towel after wiping. Properly seasoned, your cookware should achieve a shiny black finish. If you scrub your cookware or wash it with soap, you may need to re-season it afterward.
Never fear high heat with your Quad® Grill. Unlike other ceramic cookers that can crack once exposed to the high heat generated from wood or large amounts of charcoal, high heat will not harm the Quad Grill.
The Quad® Grill reaches 900°+ using charcoal (lump or briquettes) or wood. Never, ever use lighter fluid or match light charcoal. You can use lump charcoal, charcoal briquettes, or wood chunks or chips, though each has its benefits and drawbacks. Most of the time, we choose high-quality briquettes for their consistency and ease of use. We recommend using a charcoal chimney to light your fuel. You can start your chimney on the fire plate, then dump the lit coals in place.
You can read more about the Quad Difference here, but our team and Quad grillers worldwide love the ultra-high heat, the QuadGrate’s incomparable cooking surface, and the Quad Grill’s versatility when it comes to cooking multi-cultural fare.