FREQUENTLY ASKED QUESTIONS.
Please help us by opening and inspecting your shipment within five days of delivery. Do not file a claim with the shipper; we will do so on your behalf. Take photos of the damage to the Quad Grill. Also, take pictures of the packaging inside and out. Send an email with your photos and a message to contact@quadgrilling.com. We will replace the part damaged in shipping at no cost to you.
Yes, the Quad Grill comes with a lifetime warranty. Please read our warranty information for more information.
The Quad Grill is US imagined and designed. It is manufactured in the US. We proudly call Atlanta, Georgia our home.
Yes, but we recommend using a cover. It will prevent the Quad Grill frame and lid from becoming saturated with water. Carbon-steel cookware – including the grate – will rust quickly if left exposed to the elements. We recommend storing your grate and other cookware indoors. For more information, check out our Quad Care Guidelines.
The QuadGrate, wok, and paella pan are all carbon steel. Like good cast iron cookware, carbon steel cookware requires seasoning. These are shipped pre-coated in cooking oil to prevent rusting. To begin seasoning your cookware: Wash the item with hot water and a small amount of dish soap. Heat the cookware to thoroughly dry it and open the tiny pores in the metal. Remove from heat and apply a thin layer of cooking oil with a paper towel. Reheat for about ten minutes, burning the oil onto the surface. Remove from heat and reapply oil. Repeat until no black residue appears on the paper towel after wiping. Properly seasoned, your cookware should achieve a shiny black finish. If you scrub your cookware or wash it with soap, you may need to re-season it afterward.
Never fear high heat with your Quad® Grill. Unlike other ceramic cookers that can crack once exposed to the high heat generated from wood or large amounts of charcoal, high heat will not harm the Quad Grill.
You can use either wood or charcoal. The Quad® Grill functions equally well with either fuel. Never, ever use a petroleum based accelerant or petroleum impregnated charcoal to start the fire. Not because it will harm the QuadGrill but simply because any food you cook will taste like it was cooked in the exhaust of a diesel truck. You can use lump charcoal, charcoal briquettes, or wood. Most of the time, we grill with high-quality small lump charcoal. Another alternative is high quality charcoal briquettes. Their consistent size and caloric output make for ease of use.
You can read more about the Quad Difference here, but our team and Quad grillers worldwide love the ultra-high heat, the QuadGrate’s incomparable cooking surface, and the Quad Grill’s versatility when it comes to cooking multi-cultural fare.
With the minimum purchase of $75.00 any item(s) on the Quadgrilling.com site ship for free. Any order of an in stock item placed by noon EST (M-F) will generally ship out same day via ground transportation. For any order under $75.00 shipping will be calculated at checkout.
A good starting point would be a full chimney. Once you have used various fuels and tried various recipes your preferences will dictate both the type of charcoal (lump vs. briquette) and the type/brand as well as the amount you use.
The QuadGrill weighs 40 LBS. The overall dimensions of the unit are 20” x 20” x 7” tall without the dome. With the dome in place the unit is 14” tall. The cooking area is 255 sq. in.
Yes, it is hot to the touch. The outside temp of the QuadGrill is between 120° and 140°.
The Quad Grill’s patented venturi system automatically regulates the air flow rendering traditional manual controls unnecessary. Airflow is continuously maximized for the unspent charcoal in the fire bowl. The QuadGrill is designed and engineered to cook at high temps.
The maximum temps recorded on the QuadGrill were over 1,000° but common cooking temps are generally around 900° range.
We recommend using a charcoal chimney to light your fuel. You can start your chimney on the fire plate, then dump the lit coals in place. The charcoal can also be lite in the fire bowl with and electric lighter (looft lighter or torch).
The Quad is constructed of aluminum, stainless steel, ceramic, and carbon steel. The Quad Difference
Once you have finished cooking it is best to put the dome in place and let the charcoal burn out. Once the coal has burned out the fire bowl can be lifted out. The fire bowl can be cleaned by putting it in a dishwasher or with hose.